livescore Account & Payment FAQ
At livescore, we know that questions about account setup, deposit and withdrawal flows, game rules, and security practices come up regularly. This page brings together the most common topics our users ask about, so you can find answers quickly without waiting for support.
Whether you're registering for the first time, moving funds between payment methods, checking how our live-dealer tables or slot games work, or verifying your account, you'll find detailed guidance here. We've grouped answers by topic so you can jump straight to what matters to you.
For questions not covered below, or if you need real-time help with your account, reach out to our support team via the app or our contact channels. For legal or regulatory matters, please review our terms and conditions and privacy policy pages.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Game rules and featuresslot RTP, live-dealer mechanics, football betting, esports markets
- Security and supportdata protection, support availability, and jurisdiction notice
Below you'll find our most frequently asked questions grouped by category. Click any question to expand the answer. Our team continually updates this guide based on user feedback, so check back if you don't find what you're looking for.
Account and registration
When you sign up on livescore, we collect your full name, date of birth, email address, and mobile phone number. You'll also create a username and password for your account. During registration, you confirm that you agree to our terms and that you are accessing livescore from a jurisdiction where our services are available under applicable law. After registration, we guide you through a KYC (Know Your Customer) verification step, which requires identity documents and proof of address. This verification helps us keep the platform secure for all users and meet our legal compliance requirements.
For KYC verification on livescore, we request a government-issued photo ID (such as a national ID, passport, or driver's license) and a proof of address document issued within the last three months—this can be a utility bill, bank statement, or official correspondence. If you're registering from Jakarta, Surabaya, or Bandung, our system accepts ID documents from your province's issuing authority. All documents must be clear, legible, and match the name and date of birth you provided during registration. Our verification team reviews submissions and notifies you by email once the process is complete.
If you forget your password, navigate to the login page and tap "Forgot Password?" You'll be prompted to enter the email address or phone number linked to your livescore account. We'll send you a password reset link via email or SMS. Follow the link to create a new password. For security, reset links expire after a set period, so complete the process promptly. If you don't receive the reset message, check your spam folder or contact our support team to verify your account details.
Payments and transactions
If a deposit or withdrawal does not complete on livescore, the transaction status will be marked as "pending" or "failed" in your account history. For failed deposits via DANA, e-wallet, mobile banking, or local payment, funds usually return to your payment method within one to two business days. If a deposit shows pending, do not attempt to retry immediately—our system processes requests in sequence. For withdrawal issues, check that your account is fully verified and that your registered bank account is active. Contact our support team with your transaction reference number if funds don't appear after the standard review window.
Withdrawal requests on livescore are reviewed within a standard processing window; once approved, funds are sent to your registered bank account or e-wallet. The time it takes for your bank or payment provider to reflect the funds varies: online payment and e-wallet transfers often process within hours, while bank transfers (mobile banking, local payment, online payment, e-wallet) may take one to two business days depending on the issuing bank. We recommend submitting withdrawal requests during business hours on weekdays. If a withdrawal is delayed beyond the expected window, our support team can investigate the specific transaction and provide status updates.
Our weekly cashback offer provides a percentage return on net losses across slots, live-dealer games, and selected sports markets during a set promotion period. Eligibility and the cashback percentage depend on your account tier and activity level on livescore. Cashback is calculated based on your account balance and game activity from Monday to Sunday. We credit eligible cashback to your account by Tuesday morning; you can then use it for deposits, game play, or request a withdrawal, subject to standard account verification. Terms for the promotion appear on our promotions page—read them carefully as cashback terms change seasonally around holidays like Idul Fitri and Idul Adha.
livescore accepts deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfer (online payment, e-wallet, mobile banking, local payment). Each method carries a minimum deposit amount—e-wallets typically start from a lower threshold than bank transfers. Deposit transactions are processed within minutes when submitted during business hours. On our mobile app, select the deposit option from your account menu, choose your preferred payment method, enter the amount, and follow the payment provider's flow. Screenshots of successful payment confirmations help our team resolve any processing issues quickly.
Game rules and features
RTP stands for Return to Player and represents the percentage of all wagered funds that a slot game returns to players over a long period. For example, a game with an means that, on average, the game returns our welcome offer per our welcome offer wagered. RTP is set by the game provider and does not change between sessions. On livescore, you can find the RTP for each slot title in the game information panel—look for the "Game Info" or "Help" button. RTP varies across games: some slots carry, others non-specific info or higher. Higher RTP does not guarantee you'll win; it simply indicates the game's long-term payout structure.
On livescore, live-dealer blackjack tables feature a real dealer broadcast from a professional studio. You place your bet on a virtual table interface on your device, then the dealer distributes cards in real time. Standard blackjack rules apply: get 21 or beat the dealer's hand without exceeding 21. Bet limits vary by table—choose from standard, high-limit, or mid-range tables depending on your preference. Our multi-camera studios let you follow every deal clearly. Tables operate during set hours; availability is shown in the live-dealer lobby. Each hand resolves within minutes, and winnings credit to your livescore account immediately.
During Liga 1 and other football tournaments on livescore, navigate to the sportsbook section and select a live or upcoming match. You'll see available markets—win/draw/loss, over/under goals, first-goal scorer, and more. Select your prediction and enter your stake. Your bet settles once the match ends and the official result is confirmed. Live betting updates odds in real time as the match progresses. On the mobile app, toggle between different markets using tabs below the live score. Always verify the match details and market rules before placing a bet; our platform displays settlement terms clearly.
Yes, livescore covers esports betting on Mobile Legends, Free Fire, and PUBG Mobile tournaments. You'll find live match odds, map outcomes, and pick-and-ban predictions for major regional competitions and international events. During tournaments, our esports lobby updates live as matches progress. Bet types range from simple win/loss predictions to detailed in-match props. Mobile esports betting is integrated into the main sportsbook, so you access it the same way you'd view football or badminton markets. Check the scheduled tournament calendar in the esports section to see upcoming matches.
Security and support
livescore uses industry-standard encryption and security practices to protect your personal information. We store your account details, payment records, and identity documents on secure servers with restricted access. Your password is encrypted and never shared internally. We do not sell or transfer your data to third parties except where legally required or to payment processors who process your deposits and withdrawals. For the full details on how we collect, use, and safeguard your data, please read our privacy policyIf you believe your account has been compromised, change your password immediately and contact our support team.
Our support team handles English and Indonesian. You can reach us via the in-app chat, email, or phone contact shown in the help section. Response times vary depending on demand, but we aim to address straightforward account and payment queries within business hours. For complex issues or account disputes, allow additional time for review. If you contact us outside standard hours, we'll respond when the team is next available. All support communications are logged for your protection and our record-keeping.
livescore services are available only in jurisdictions where online gaming is permitted under applicable law. When you register, you confirm that you are accessing livescore from a location where our services are lawful. We cannot offer accounts to users in jurisdictions where online wagering is prohibited. If you travel to a region where livescore is not available, your account access may be restricted. Always verify that your location permits use of our platform before signing up or depositing funds. Our terms and conditions outline our geographic restrictions and jurisdiction policies in detail.